Privacy Policy
Last Updated: June 10, 2024
This Privacy Notice (“Privacy Notice”) explains how PortPace, and its affiliates and subsidiaries and each of their directors, officers, employees, and authorized representatives (collectively, “PortPace”) collect, use, disclose, and apply the information collected when you use or access our online websites (such as https://www.portpace.com/), products, services, or applications (collectively, the “PortPace Services”).
By using the PortPace site, the PortPace Services, or interacting with us, you are agreeing to this Privacy Notice. Please read the following carefully to understand how we collect, use, and maintain your personal information. In addition, it describes your choices for use, access, and correction of your personal information.
Changes to this Notice
We may change this Privacy Notice from time to time. In the event we make changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Notice. If there are significant changes to this Privacy Notice, we will attempt to notify you directly by email or provide information via our home page prior to the changes becoming effective. We encourage you to review our Privacy Notice whenever you use PortPace Services to stay informed of ways you can protect your privacy.
Your Consent
When we collect information about you other than through our websites, we will first obtain your permission to do so, if and as required by applicable law. However, by using PortPace’s websites on which this notice is posted, you agree that this notice governs our collection, use, and disclosure of your personal information submitted to us on or through the websites. If you do not agree to be bound by this notice, you will need to deactivate your account and stop using the PortPace Services.
Information Collected
PortPace collects information about you from various sources and methods. You may choose to submit information to us via our website, in connection with the use of our products, services, or application software, when you participate in an offer or promotion, or in connection with an actual or potential business relationship with us. We may also obtain information about you from companies that use our products or services, publicly available information systems, consumer reporting agencies, and commercial information services. Below are the types of information we may collect:
- Individual and Business Contact Information: We obtain information to create a profile for you, including your name, email address, phone number, company name, physical address, etc.
- Log Information: We retain information about you when you access and use the PortPace services. This information can include the following: IP address, timestamps, browser information, Internet Service Provider (ISP), web pages visited, and URL of the web page you visited before navigating to PortPace.
- Usage Information: We monitor user activity in connection with PortPace Services and may collect information about the applications and features you use, websites you visit, as well as the types and amounts of PortPace Services you use.
- Crash or Error Information: If the PortPace services crash or return an error, we may collect data to determine the cause of the error using first or third-party services. The crash or error information collected may include the following: device Internet Protocol (IP) address, device name, operating system version, application configuration(s), the time and date, and other statistics.
Shipment Information
We store information that allows us to provide logistical services through our PortPace core application. We obtain information including but not limited to:
- Shipment Contact Information: This includes shipping-related contact details like the sender’s and consignee’s name, physical or email address, and phone or fax number.
- Business Contact Information: This includes details such as job title, department, and name of the organization.
- Government-Issued Identification Documents: Such as social security number, driver’s license, state identification card, or passport number to verify your identity for conducting customs business on your behalf. This is considered sensitive personal information under certain privacy laws.
- Country of Origin Information: Indicates from which country you are accessing the website.
- Payment and Financial Information: This includes financial account information used for payment purposes and/or information that may be contained in a consumer report.
- Contact Information for Colleagues, Business Partners, or Other People: Whom you would like us to contact.
- Content You Provide: Such as photographs, articles, and comments.
- Mobile Device Unique Identifier
- Geo-Location Data
- Other Information: That may be provided to us to obtain PortPace Services, such as language preference.
Job Applicant Information
We obtain information about you when you apply for a job or other role with us. This may include personal identifiers and/or professional or employment-related information.
Cookies
Like many other websites, our website may use “Cookies” or “Other Technologies” (such as “pixel tags,” “web beacons,” “clear GIFs,” links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to collect information and support certain features of our website. Cookies and Other Technologies allow us and third parties to obtain information about your visits to our site, including analyzing your visiting patterns. Although you are not required to accept cookies when you visit our websites, you may be unable to use all of the functionality of our sites if your browser restricts our cookies.
We use this information to process your requests and to deliver online and mobile advertisements, messages, and content for us and others that are specific to your interests. The information we collect from your web browser and from Cookies and Other Technologies does not identify you personally, but in some cases, we may link it to personally identifiable information.
Below we explain the different types of cookies that may be used on the site.
Necessary Cookies
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Disabling these cookies may make the services and features unavailable.
Session Cookies
These types of cookies are stored only temporarily during a browsing session and are deleted from your device when you close the browser. We use session cookies to support the functionality of the website and to understand your use of the site—that is, which pages you visit, which links you use, and how long you stay on each page.
| Cookie | Category | Purpose |
|---|---|---|
| Cloudflare | Session | Cloudflare helps make pages on our website load faster for you and also protects us against malicious attackers. |
Statistics Cookies
Statistics cookies help collect information about your use of the website and enable us to improve the way it works. These cookies give us aggregated information that we use to monitor site performance, count page visits, spot technical errors, see how users reach the website, and measure the effectiveness of marketing (including emails).
| Cookie | Category | Purpose |
|---|---|---|
| Google Analytics | Statistics | Google Analytics helps us track what pages on PortPace you visit, in aggregate. We use it to optimize our marketing initiatives and prioritize things like blog posts and help center articles. |
PortPace processes anonymous statistics about visits to the website. This is done with a web analysis system. Among other things, the following data are stored via cookies in the web analysis system:
- The IP address
- Technical features such as the browser you use (e.g., Chrome, Safari, Internet Explorer, or Firefox) and the resolution of your computer screen
- From which page you came to the PortPace website
- When and for how long you visit or use the PortPace website
- Whether you use functionalities of the PortPace website or PortPace App
- Which pages you visit on the PortPace website and which screens of the PortPace App you are viewing
Marketing Cookies
Marketing cookies are used to show users display advertisements across websites such as those on Facebook, LinkedIn, or the general web. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. We do not display ads for any services besides our own.
| Cookie | Category | Purpose |
|---|---|---|
| DoubleClick | Marketing | We use DoubleClick to acquire users for our service, such as ads on Google search results. We do not display ads for any services besides our own. |
| Facebook Pixel | Marketing | We use the Facebook Pixel to acquire users for our service, such as ads on the Facebook feed. We do not display ads for any services besides our own. |
| AdRoll Pixel | Marketing | We use the AdRoll pixel to acquire users for our service, such as ads on Facebook, LinkedIn, or the general web. We do not display ads for any services besides our own. |
| LinkedIn Pixel | Marketing | We use the LinkedIn pixel to show users display advertisements on LinkedIn. We do not display ads for any services besides our own. |
Unclassified Cookies
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
Choice
We offer you the choice in receiving communications from us, generally by offering an “opt in” or an “opt out” option, depending on applicable law, when you provide contact information through the forms on our websites. Additionally, we include an “unsubscribe” link in our electronic newsletters or promotional emails. These options allow you to inform us how you want to receive communications.
When accepting the terms of use/end user license agreement for application software, you must opt in to allow the collection of data from your mobile device for the application software to work properly.
You may opt out of behaviorally targeted ads anytime by clearing your browser’s cookies cache. Additionally, you may opt out of interest-based advertising from some third-party partners by visiting TrustArc, Your Online Choices, or the third-party provider’s websites. Please note that opting out will only prevent targeted ads; you may continue to see generic (non-targeted) ads after you opt out.
We may also obtain information from third parties and combine it with information we collect through the PortPace Services. We may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the privacy notice and authorization procedures determined by the social media service. We protect data obtained from third parties according to the practices described in this notice, plus any additional restrictions imposed by the other sources of the data.
Some browsers offer a “do not track” (“DNT”) option. Since no common industry or legal standard for DNT has been adopted by industry groups, technology companies, or regulators, we do not respond to DNT signals. We will continue to monitor developments around DNT browser technology and the implementation of a standard.
Processing
By accessing or using the PortPace Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries and territories, which may have different privacy laws from your country of residence.
Use of Your Information
We may use the information collected for the limited purpose of providing the PortPace Service and related functionality and services, as described in this Privacy Notice and as permitted by applicable laws. These limited purposes include circumstances where it is necessary to provide or fulfill Services requested by or for you or where you have given us your express consent.
We may use the information we obtain about you to:
- Provide the information, products, and services you request;
- Provide you, if you are a client, with effective customer service;
- Provide our customers and carriers with shipment information such as location;
- Provide you with a personalized experience when you use our website;
- Contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
- Contact you with information and notices related to your use of our products and services, including our website;
- Invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);
- Better understand your needs and interests;
- Publish research and analysis of:
- Trade, trade patterns, and ramifications of trade and trade patterns;
- Supply chain trends, supply chain patterns, and ramifications of supply chain trends and patterns;
- The economic impact related to the same; and
- Other issues generally related in any way to all aspects of the transportation industry worldwide;
- Improve our products and services and develop new products and services;
- Improve our marketing and promotional efforts;
- Improve the content, functionality, and usability of the website;
- Evaluate your interest in our job positions and contact you regarding possible employment with PortPace;
- Enforce our websites’ terms of use;
- Promote security;
- Protect against and prevent fraud, claims, and other liabilities, and manage corporate risk exposure;
- Meet our internal and external audit obligations;
- Comply with our legal and regulatory obligations, including with your privacy requests;
- Support disaster recovery; and
- For any other purpose for which we provide notice at the time of collection.
Information We Share or Sell
We do not sell or otherwise disclose personal information we collect about you, except as necessary to provide you the Services and/or as described herein or otherwise disclosed to you at the time the data is collected. Information shared with third parties in accordance with this Privacy Notice includes some or all of the personal information we collect, as described and listed in this Privacy Notice. We share information to perform activities that you request. We may share the personal information we collect with our affiliates, service providers, or to cooperate with an authorized law enforcement or regulatory investigation. In addition, we may share personal information with other third parties with the consent of the individual to whom the information pertains.
Legal Disclosures
We may also disclose information about you when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose information about you to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our website; to enforce or apply our websites’ terms of use or other agreements; or to protect our own rights or property or the rights, property, or safety of our users or others. We will attempt to notify users about legal demands for their personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority.
Change of Control
We also reserve the right to transfer information about you to a successor organization if we transfer the ownership or operation of one of our websites to another organization or if we merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use the personal information you have provided to us in a manner consistent with this policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
Security
PortPace takes security seriously and has implemented administrative, physical, and technological measures to protect your information from unauthorized access, loss, misuse, disclosure, alteration, and destruction. If you wish to report a security concern or if you have a question around security, please submit your inquiry to contact@portpace.com.
Policy Regarding Children
The PortPace Services are directed to individuals aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18 (“Children”). If we become aware of individuals who have provided us with personal data and are under the age of 18, we will take steps to deactivate the account and delete the personal data. If you become aware of information from individuals under the age of 18 which has been provided to PortPace, please contact us at contact@portpace.com.
Promotional and Newsletter Communications
PortPace newsletters and marketing emails include the option to opt-out of receiving any further emails. You may also opt-out of receiving specific promotional emails by emailing contact@portpace.com. PortPace may still send non-promotional communications such as security alerts, product updates, or notices related to our ongoing business relationship.
Your Privacy Rights
You have the following rights regarding the personal information we maintain about you. We may ask you for additional information to verify your identity to process your request. If at any time you wish to exercise your rights, please reach out to contact@portpace.com:
- Information and Access: You can request to see which personal data we process from you. We can inform you on how and why we process this data unless restricted by law or if we are unable to verify your identity.
- Submitting Information: You may refrain from submitting information directly to us, although doing so may impact our ability to provide the products, services, and information you request and/or affect your ability to use PortPace Services.
- Rectification/Correction: You may request to update or correct the personal data we maintain for you.
- Right to be Forgotten/Request Deletion: You may request deletion of your personal data. We may ask you for additional information to verify your identity and will process your request subject to and in accordance with the law.
- Restriction: You may request the limitation on the processing of your personal data.
- Restricting Cookies: You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our websites. Generally, if you do not wish to receive cookies, you may set your browser to deny cookies or to alert you when a cookie is placed on your computer.
- Objection: You may remove your consent for the processing of your personal data.
- Transferability/Portability: You may request to transfer your personal data in a portable format.
We will not discriminate against you for exercising your rights. However, these rights are not absolute. We may deny requests as permitted by law, such as requests that risk the privacy of others, are unreasonable or repetitive, or requests that would require disproportionate effort or when we are not able to verify your identity.
If you wish to contact us through an authorized agent, we may request evidence that you have provided such agent with power of attorney, or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
Please note that we do not honor opt-out preference signals to opt-out of sale or sharing since we do not sell or share your personal information.
Personal Data Retention
PortPace will retain your information for the period necessary to fulfill the purposes for which it has been collected or as required or permitted by law (purposes are described in the “Use of Your Information” section above). PortPace will retain information required to comply with privacy requests, manage active accounts, and resolve disputes or enforce agreements. We will retain personal data we process on behalf of our clients as directed by them. We may also retain copies of your information for disaster recovery purposes.
Links to Third Party Websites
We may place links on the PortPace Services. When you click on a link to a third-party website from our website, your activity and use on the linked website is governed by that website’s policies, not by those of PortPace. We encourage you to visit their websites and review their privacy and user policies.
Contacting Us
For any questions about this Privacy Notice or if you wish to exercise your rights under the access principle to correct, amend, and delete personal data, you can address contact@portpace.com.